General Terms and Conditions

These general terms and conditions (“Terms“) govern the rights and obligations of you as the buyer and us as the seller in contractual relationships concluded through the E-shop on the website www.venturax.eu.

All information about the processing of your personal data is contained in the Personal Data Processing Policy, which can be found on our website.

As we primarily communicate remotely, the means of distance communication used allow us to enter into agreements without the simultaneous physical presence of both parties.

If any part of the Terms contradicts what we have mutually agreed upon during your purchase on our E-shop, that particular agreement will prevail over these Terms.

1. SOME DEFINITIONS

2. GENERAL PROVISIONS AND INSTRUCTIONS

• Purchase of the Goods is only possible through the web interface of the E-shop.
• When purchasing the Goods, it is your responsibility to provide us with all information correctly and truthfully. We will consider the information you have provided to us when ordering the Goods to be correct and truthful.

3. CONCLUSION OF THE CONTRACT

• The Contract with us may only be concluded in the Slovak language.
• The contract is concluded remotely via the E-shop, whereby the costs for the use of remote means of communication are borne by you. These costs do not differ from the basic rate you pay for the use of these means (i.e., for access to the Internet).
• To enter into the Contract, you must create a draft Order on the E-shop. This proposal must contain:
  • Information about the purchased Goods.
  • Information about the Price, Shipping Charge, VAT, method of payment of the Total Price, and the desired method of delivery of the Goods.
  • Your identification data used to enable us to deliver the Goods.
  • If applicable, the duration for which we will supply the Goods to you on a regular and recurring basis.
• You can change and control the data until the Order is created. By pressing the “Order with payment obligation” button, you create the Order. Before doing so, you must confirm that you have read and agreed to these Terms and Conditions.
• We will confirm your Order as soon as possible after it is received by us by a message sent to your email address. The confirmation will include a summary of the Order and these Terms and Conditions.

4. USER ACCOUNT

• You can access your User Account by registering on the E-shop.
• When registering for a User Account, it is your responsibility to provide all the information you enter correctly and truthfully and to update it if it changes.
• Access to the User Account is secured by a username and password. It is your responsibility to maintain confidentiality with respect to these access details and not to disclose these details to anyone. In the event that they are misused, we shall not be liable for this.
• The User Account is personal and you are therefore not entitled to allow third parties to use it.
• We may terminate your User Account, in particular if you have not used it for more than 2 years or if you are in breach of your obligations under the Agreement.
• The User Account may not be available continuously, in particular with regard to the necessary maintenance of hardware and software equipment.

5. PRICE AND PAYMENT TERMS, RETENTION OF TITLE

• The price is always indicated in the E-shop, in the Order proposal, and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order Proposal, the Price stated in the Order Proposal shall apply, which shall always be the same as the price in the Contract.
• The Total Price is inclusive of VAT, including all charges stipulated by specific legislation.
• Payment of the Total Price will be required from you after the Contract has been entered into and prior to delivery of the Goods. You may make payment of the Total Price in the following ways:
  • By bank transfer. We will send you the information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 2 working days and the goods will be dispatched only after payment.
  • By card online. In this case, payment is made via a secure payment gateway, and payment is governed by the terms and conditions of this payment gateway.
  • By cash on delivery. In the case of payment on delivery, the Total Price shall be payable on receipt of the Goods.
  • By cash on collection in person. The Goods may be paid for in cash in the event of collection at our premises. In the case of payment in cash on collection in person, the Total Price shall be payable on collection of the Goods.
• An invoice will be issued electronically upon payment of the Total Price and will be sent to your email address provided in the Order. The invoice will also be physically attached to the Goods and available in your User Account if you have one set up.
• Title to the Goods shall not pass to you until you have paid the Total Price and accepted the Goods. In the case of payment by bank transfer, the Total Price is paid by credit to our account, otherwise it is paid at the time of payment.

6. DELIVERY OF THE GOODS, PASSING THE RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE OBJECT OF PURCHASE

• Goods will be delivered to you by the method of your choice, which may be selected from the following options:
  • Delivery by GLS and Packeta.
• We are obliged to deliver the Goods to you without delay, but no later than 30 days from the date of conclusion of the Contract. During the performance of the Contract, such events may occur which will affect the date of delivery of the Goods ordered by you. We will inform you immediately by email about the change of the delivery date and the new expected delivery date of the ordered Goods, without prejudice to your right to withdraw from the Contract.
• Upon receipt of the Goods from the Carrier, it is your responsibility to check the integrity of the packaging of the Goods and, in the event of any damage, to notify the Carrier and us immediately. In the event that there is any damage to the packaging which is indicative of tampering, it is not your responsibility to accept the Goods from the Carrier.
• You are obliged to collect the goods at the agreed place and time. If you do not take delivery of the Goods in accordance with the preceding sentence, we will notify you by email where you can collect the Goods, including the time limit for collection, or we will redeliver the Goods to you on your written request sent no later than 14 days after you should have collected the Goods, and you undertake to reimburse us for all costs associated with redelivery of the Goods.
• The risk of damage to the Goods shall pass to you when you take delivery of them. In the event that you do not take delivery of the Goods, except as provided in clause 6.4 of these Conditions, the risk of accidental destruction and accidental deterioration of the Goods shall pass to you at the time when you had the opportunity to take delivery of the Goods, but for reasons beyond your control did not take delivery of the Goods.

7. RIGHTS UNDER LIABILITY FOR DEFECTS

• We undertake to deliver the Goods to you in the required quality, quantity, and without defects.
• We shall be liable for any defects in the Goods on receipt. We shall not be liable for defects in used Goods caused by their use or wear and tear. For Goods sold at a lower price, we shall not be liable for defects for which a lower price has been agreed.
• The general warranty period is 24 months. The warranty period shall commence from the time of acceptance of the Goods by you.
• If the Goods are replaced, the warranty period will start again from the date of your receipt of the new Goods.
• Your rights under liability for defects in the Goods for which the warranty period applies will be extinguished if you do not exercise them within the warranty period. However, you must exercise your liability rights for perishable Goods no later than the day after purchase, otherwise your rights will be extinguished.

8. WITHDRAWAL FROM THE CONTRACT

• If you are a consumer, you have the right to withdraw from the Contract without giving any reason within 14 days from the date of delivery of the Goods, in accordance with the provisions of Section 7 of the Act on Consumer Protection in Distance Selling.
• The withdrawal period shall be deemed to have been observed if you send us notice that you are withdrawing from the Contract during the withdrawal period.
• In the event of withdrawal from the Contract, the Price will be refunded within 14 days of the effective date of withdrawal to the account from which it was credited or to the account selected in the withdrawal from the Contract. However, the amount will not be refunded until you have returned the Goods to us or proved that they have been sent back to us.
• In the event of withdrawal from the Contract, you shall, within 14 days of withdrawal, return the Goods to us, hand over the Goods to us or to a person authorized by us to take delivery of the Goods, and you shall bear the cost of returning the Goods to us. This does not apply if we agree to collect the Goods in person or through a person authorized by us.
• You shall be liable for damages in cases where the Goods are damaged as a result of your handling them in a manner other than is necessary in view of their nature and characteristics.

9. LODGING COMPLAINTS AND SUGGESTIONS

• As a consumer, you are entitled to submit complaints and suggestions in writing by email to: info@venturax.eu.
• We will inform you by email sent to your email address about the assessment of the complaint or suggestion.
• The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, with its registered office at Bajkalská 21/A, P.O.Box 29, 827 99 Bratislava.

10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

• You have the right to contact us for redress, by email to info@venturax.eu, if you are not satisfied with the way in which we have handled your complaint or if you believe that we have violated your rights.
• You may submit a claim in the manner specified under section 12 of the Alternative Dispute Resolution Act.
• You also have the right to initiate out-of-court dispute resolution online through the ODR platform available at https://ec.europa.eu/consumers/odr.

11. FINAL PROVISIONS

• All written correspondence with you will be delivered by email. Our email address is info@venturax.eu.
• The Contract may only be varied by written agreement between us. However, we shall be entitled to amend these Conditions, but such amendment shall not affect Contracts already entered into, but only Contracts entered into after the effective date of such amendment.
• In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, subcontractor failures, etc.), we shall not be liable for damages caused as a result of or in connection with the force majeure or unforeseeable events, and if such condition persists for more than 10 days, we and you shall have the right to withdraw from the Contract.
• These Terms and Conditions shall come into force on 13.8.2025.